Mobile support, finally fixed.
Give your technicians real-time visibility into end users' phone screens. One tap to join, no downloads, no confusion, no more blind support calls.
Built for businesses and organizations · No credit card required · Free during beta
Dashboard screenshot coming soon
Phone support for mobile apps is broken
Supporting end users on mobile is the hardest part of the job and the tools have never kept up.
You can't see what they're seeing
Technicians waste 30+ minutes per call describing steps to users who are on a completely different screen.
Every app setup is a guessing game
Setting up Outlook, Authenticator, or VPN over the phone is painful, your techs can't see the screen and users don't know what to tap.
Repeat calls for the same issues
Without a reliable way to guide users through setup, the same tickets come back week after week.
Existing tools weren't built for mobile support
Most remote support tools were built for desktops. Mobile support has always been an afterthought until now.
The solution
Meet Relay Remote
Relay Remote gives your technicians a real-time window into any end user's mobile screen. Start a session from your dashboard, send a link, and you're in. No app install required on the user's side.
- See the user's screen in real time, no guesswork
- Send a session link via SMS, no app download needed
- Guide them verbally or click through their screen directly
- One tap to join, works on any iPhone or Android
Live screen
view here
Acme Dental · Jane Smith
iOS 17 · iPhone 15
How it works
Up and running in under a minute
Three steps. No training required for your end users.
Start a session
Open the Relay Remote dashboard and click Start Session. A unique session link is generated instantly.
Send via SMS
Send the link directly to the user's phone number. No email, no app store, just a text message.
User taps and connects
The user taps the link on their phone and connects instantly. No download, no account, no friction.
View and take control
Their screen appears in your dashboard in real time. Guide them verbally or click through their screen directly.
Features
Everything your business needs
Built for businesses and organizations that need real mobile support, not a consumer workaround.
Real-time screen view
See exactly what the end user sees on their phone. No more describing steps to someone on a screen you can't see.
One-tap session join
End users join via a single link, no app install, no account creation, no tech literacy required.
Built-in setup guides
Step-by-step walkthroughs for Outlook, Teams, Authenticator, VPN, and more, right inside the session.
Team dashboard
Manage your technicians, clients, and session history from a single, easy-to-use dashboard.
Full session audit trail
Every session logged with timestamps, duration, technician, and device info. Compliance ready.
Optional white-label
Put your brand on the end-user experience. Your logo, your colours, invisible seams.
Pricing
Simple, transparent pricing
Free during beta. Pricing announced at launch.
Starter
Coming soon
For small businesses getting started with mobile support.
- Up to 3 technicians
- Unlimited sessions
- Basic session history
- Email support
Professional
Coming soon
For growing businesses managing multiple clients.
- Up to 15 technicians
- Multi-tenant client orgs
- Full session audit trail
- Built-in setup guides
- Priority support
Enterprise
Custom
For large organizations needing custom branding and SLAs.
- Unlimited technicians
- White-label branding
- Custom SLA
- Dedicated account manager
- SSO / SAML
Frequently asked questions
Can't find what you're looking for? Email us.
Ready to fix mobile support?
Join the waitlist and be among the first to access Relay Remote. Free during beta.